Questions before your visit
Answers about appointments, workshop jobs, costs and collection. Send us a message if your question is not covered.
Contact usArranging a visit
How do I arrange a visit?+
Use the contact page to describe your car and the work or problem. We discuss availability and confirm the appointment with you. Sending the form does not reserve a time.
When is the workshop open?+
Monday to Friday, 08:00–17:30. We are closed at weekends and read messages during opening hours.
Can I wait while you work?+
Ask beforehand. It depends on the agreed work and the workshop schedule. Do not assume a waiting visit is possible.
Do you provide a replacement car?+
Please discuss your transport needs before agreeing the visit. A replacement car is not included or guaranteed.
The work on your car
Can you combine an APK with a service?+
We can discuss doing both during the same visit. Mention both when you contact us so we can plan the time. An APK and a service are separate jobs.
Do I need to know which part is faulty?+
No. Tell us what you hear, feel or see and when it happens. Your description helps us agree the first check.
Does reading a fault code include a repair?+
No. A code is a clue. We agree the initial diagnostic work and cost. Further tests and any repair are discussed separately.
What information do you need for tyres?+
Share your vehicle model, tyre size and whether you have loose tyres or complete wheels. Mention wheel locks and tyre-pressure sensor issues.
Costs and collection
Are the listed prices inclusive of VAT?+
Yes. Our consumer prices include VAT. Items marked from are starting prices. We confirm the scope and cost for your car before starting.
Will you carry out extra work automatically?+
No. We explain what we find and discuss the cost before additional work. If we cannot reach you, we wait for your agreement.
Will my car be ready the same day?+
We agree a realistic collection plan. Diagnosis, parts availability and additional work can affect timing. Tell us in advance if you need the car at a particular time.
What if a problem returns after my visit?+
Contact us and describe what has changed. We review the earlier work and discuss how to check the issue. We agree any further work and costs first.
Your description is a useful start
Have another question?
Share the model, mileage and your question. We read messages during opening hours.
Contact us